Carrier help center

If you choose to connect to our automated tracking via smartphone, you’ll use project44’s mobile app, DriveView. DriveView collects accurate, real-time shipment location information and is compatible with iPhone and Android devices. Here’s how it works:

1. We initialize your shipment.
2. You’ll receive a message through SMS inviting you to set up the application.
3. You’ll install the app at no extra cost.
4. You’ll receive a notification that the app is tracking and connected to your current shipment.
5. Once you complete the delivery, the tracking will automatically stop.

Tip: You must leave DriveView open in the background of your phone throughout the entire delivery. Closing out of the load will stop the tracking and eliminate our ability to detect the location from start to finish.Additionally, you must enable your location services during the trip so the app can track you. If disabled, your location will not update on our end.Using a smartphone for auto-tracking is certainly an option, but will require more distracting screen time on your end.

When integrated with your ELD, our automated tracking system pulls location data from your ELD provider. Once we receive this data, we normalize it and safely share it with your customers.

Our automated tracking partner, project44, takes great care to ensure carriers’ privacy through strict data protection standards. We guarantee the following data security measures:

• We won’t pass your freight location to customers.
• We won’t redistribute or resell your data.
• project44 is GDPR-compliant and will keep your data privacy protected.
• You decide who you want to share your data with and can stop sharing at any time.
• We only track shipments for the duration of the load.
• We’ll keep your Hours of Service data private.
• Using an ELD integration via project44 will not give mutual customers access to your ELD device.

Flock Freight recognizes the importance of protecting your data, and we are devoted to safeguarding your company’s private information.

If you don’t enroll in auto-tracking, you’ll continue to receive phone calls for location updates from our Driver Services team. You’ll also lose eligibility to run loads that require automated real-time tracking updates, which account for approximately 40% of the freight we can currently offer you.The transportation industry’s expectation for automated tracking has increased significantly. This means that failing to offer auto-tracking will cost your company opportunities for revenue by decreasing your accountability, competitiveness, efficiency, and ability to meet customer demands.Because the technology is proven effective and contractually required by specific Flock Freight customers, you’ll need to meet customer expectations for tracking to access many of our high-paying loads.

Flock Freight has partnered with project44 to bring you automated tracking for FREE. Automated load tracking allows shippers, carriers, and brokers to see the location of a shipment in real time. project44 provides a network platform that delivers advanced visibility, helping businesses like yours increase operational efficiencies, reduce costs, and enhance shipping performance. Ready to streamline your supply chain? Visit this page to sign up.

Not only does automated tracking help meet visibility expectations and offer secure, private service, but it also makes life on the road easier for carriers. Freight visibility has been and continues to be a high priority for shippers and brokers. By becoming a more visible partner, your business will benefit from:

• No more check-in calls. Wave goodbye to distracting phone calls from tracking representatives. Automated tracking will send status updates to customers so you can focus on your job without interruptions.
• Limited dwell time. Automated tracking updates dockworkers on your location, giving them more time to prepare for your arrival. This generates a faster, more efficient pickup/delivery process, so you can spend less time waiting and more time driving.
• Customer satisfaction and repeat business. The happier your customers are, the more successful your business will be. By sharing your tracking data, you’ll be able to keep all parties up to date on every load’s pickup, arrival, and condition while exceeding customer expectations.
• Data privacy. We’ll only track you for the duration of the load, and we’ll keep your information safe by complying with strict data protection regulations.

No, you don’t need an ELD to enroll in auto-tracking. We offer an alternative called “DriveView” for carriers who opt out of using an ELD. DriveView is a mobile app that tracks and communicates your location. Once you reach your destination and complete the delivery, the app will stop tracking automatically. Although we don’t require you to use an ELD, we highly recommend it. Setting up auto-tracking via ELD is a simple, one-time process. To use DriveView, you must have access to a smartphone, which means more screen time and less road time for your driver.

Tip: You must leave DriveView open in the background of your phone throughout the entire delivery. Closing out of the load will stop the tracking and eliminate our ability to detect the location from start to finish.Additionally, you must enable your location services during the trip so the app can track you. If disabled, your location will not update on our end.Using a smartphone for auto-tracking is certainly an option, but will require more distracting screen time on your end.

You can enroll by visiting this page. The process is easy!

Our support lines are open 24 hours from 4:00 AM PST Monday – 4:00 AM PST Saturday. You can reach us via phone or email at:

• (855) 744-7585
• carriersupport@flockfreight.com

Our Carrier Success team is always here for you — whether you need assistance searching for loads on the Flock Platform, have questions about a live load, or simply want to chat about growing your business with Flock Freight. To get in touch with your Carrier Representative, just search your inbox for emails from Flock Freight and locate your representative's contact information at the bottom of each email. Additionally, click the "Manage Your Profile" page in the Flock Platform to find your representative's name, email, and phone number.

Yes! With carrier teams, you can add multiple dispatchers to your account, allowing them to search for loads, place bids, and instantly book loads independently of one another. To create a team:

1. Set your password in the Flock Platform. You can find instructions on how to set a password here. Note: You can only add multiple dispatchers to your account if you have created a password.
2. Send your Flock Freight representative or our Carrier Support team (support@flockfreight.com) a list of dispatchers you’d like to add to your carrier team. Please be sure to provide the following information for each additional user:
3. First and last name
4. Email address (Note: All users must have a unique email address)
5. Your dispatchers will receive an email to join the Flock Platform shortly.
6. From there, you can create your team and set preferred lanes to locate more money-making loads for your drivers!

Flock Freight recently introduced the ability for carriers to set a password and use it to log in, so not everyone has a password. Trying to reset your password will fail if you have not set a password for your account. Here’s how to set your password:

1. Look for an email from Flock Freight that contains a link to access our online platform.
2. Follow that link and look for a blue banner with a button that says “Set Password”.
3. Follow the instructions to set your password and use it to log in.

Flock Freight recently introduced the ability for carriers to set a password to access Flock Freight's online platform. Here’s how to set yours today:

1. Look for an email from Flock Freight that contains a link to access our online platform, or visit this page to reset your password.
2. Once you're in the Flock Platform, look for a blue banner that reads “Set Password”.
3. Follow the instructions to set your password and use it to log in.

Trying to reset your password, but not receiving a password reset email?

1. Password reset emails can take a few minutes to deliver. After 5-10 minutes it should be in your inbox.
2. Double check the email you're using to reset your password. It’s possible that the email you used to sign up is different from the email listed as the Primary Dispatcher Contact.
3. No luck? Please contact support@flockfreight.com to get help resetting your password and regaining access to your account.

The Primary Dispatcher Contact is the main point of contact at your company for your partnership with Flock Freight. The Primary Dispatcher also receives:

• Emails with suggested loads
• Other reminders and outreach from Flock Freight

Keep in mind that the Primary Dispatcher contact may be different from the email you use to sign in. The email you used to sign up is the email address you use to log in to your account, not the Primary Dispatcher email. Changing the Primary Dispatcher Contact does not change the email address you use to log in.

Flock Freight recently introduced the ability for carriers to set a password to access our online platform. Use the instructions below to log into your account!If you know your password...Log in here.If you don't know/don't have a password...Each email you receive from Flock Freight contains your unique link to access our online platform. You can search your inbox for “Flock Freight” to easily find your unique link. Alternatively, reset your password here.

Don’t have an account with us? Visit this page to learn more about signing up to drive with Flock Freight.

To update your profile and contact information, follow these instructions:

1. Log into Flock Freight’s online platform (for more information on how to log in, click here).
2. Click on your company’s name in the toolbar.
3. Edit any of the following profile information:
4. Primary contact name, phone number and email address
5. Your preferred states (all states that your company services)
6. Your equipment (power units and trailers)
7. Your preferred lanes (We'll use this to send you matching loads!)

Make sure to keep your profile up to date — we use this information to contact you about live shipments, identify opportunities for your business, and tailor load results to your equipment types and preferences!

Online bidding is your key to booking higher-paying shipments (including multi-stop shared truckloads) at the rates you want — all on your own.To bid on loads, follow these steps:

1. Log into our platform.
2. List your available origin/destination points, trailers, and dates.
3. Browse your matches and get the first pick on loads – including high-paying, multi-stop shared truckloads.
4. Bid on loads with your desired rate and submit.
5. Flock Freight will quickly respond to your bid. You can track the bids you submit, see responses from Flock Freight, and take next steps on the Bids page in our platform.
6. From there, move more loads and maximize revenue flow!

Yes — just bid again.

When a load is immediately ready to service, our average response time is 5 minutes. When a load isn’t ready (e.g. Flock Freight hasn’t confirmed pickup and delivery appointments or secured the route), response time will be longer. We will respond once the load is ready to go.

There’s no limit to how many times you can bid. Typically, you will have the greatest chance of success by submitting your best bid per available load.

Yes, you can see the status of all bids you’ve placed — and responses from Flock Freight — on the Bids page on our online platform.

You can see the status of all recent bids on the Bids page in our online platform.

Please reach out to your Carrier Representative. You can easily find your Carrier Representative's contact information by opening an email from Flock Freight, or by navigating to the "Manage Your Profile" page in the Flock Platform.

All active carriers in the Flock Platform can bid on loads. If you don’t have access to the Flock Platform, sign up today.

Ready to start moving high-paying loads with Flock Freight? Here’s how to find the right shipments for your business.

1. First, log into our platform.
2. Once you’ve logged in, click on Search Loads in the top navigation bar.
3. Enter the following information:
4. The dates you’re available
5. Your preferred pickup city and state
6. Your preferred drop-off city and state (optional)
7. Your trailer type(s)
8. Click “Save”.

Ta-da! Matching loads will immediately appear on your screen. From there, you can bid on loads or book now.

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‍Not finding enough loads? Follow these tips for the best results:

• Tip: Click the list icon to add more locations.
• Tip: You can choose multiple dates for each location.
• Tip: Entering a destination is optional. See more available loads by leaving your destination blank.

All approved carriers in our network with an online account can Book Now. If you don’t have access to our platform, sign up today!

Want to stay on top of high-paying loads from Flock Freight? Adding your capacity to our online platform is the key to success. Here’s how it works:

1. Set up a Preferred Lane in your Carrier Settings to let us know the type of freight you want.
2. After submitting your capacity, we’ll send tailored loads matching your availability directly to your inbox at the frequency you choose. You can adjust this frequency in your User Settings.
3. You can also see all matching loads on the Load Matches page in our platform.

It’s that easy.

• Tip: Update your availability often so that you’re always sent new, relevant loads.

Ready to claim your ideal shipment before anyone else? Now you can, thanks to our "Book Now" feature. Here's how it works:

• Log into our platform.
• Search for loads based on your truck capacity.
• Select a load with a “Book Now” option.
• Hit "Book Now" to instantly claim the shipment!

From there, the load is yours — just enter confirmation details and be on your way.

Easily get online or phone support on any payment-related questions directly through:TriumphPay website.Visit https://support.triumphpay.com/ to:

• search resources and FAQs for information regarding your question by entering your question into the search bar
• submit a ticket to speak with the TriumphPay Carrier Success Team by clicking the blue ‘Can’t find an answer? Click here to submit a ticket.’ button directly below the search bar
• watch tutorial videos by selecting the “Videos” box, which is directly below the submit a ticket button
• call TriumphPay directly by selecting the “Give us a Call” button at the bottom of the page
• and more

TriumphPay App.You can also access all of the options mentioned above directly in the app.

Get started with TriumphPay in a few easy steps:

• Create an account or login at secure.triumphpay.com.
• Select ‘Flock Freight’.
• Follow the prompts to verify the relationship.
• Select your preferred default payment method:
• choose ‘standard’ to receive payments within 30 days
• choose ‘QuickPay’ to receive payments in as little as 1 day

You can receive your payments in the following ways:
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Direct deposit.
‍Visit RMIS to register for payment with Flock Freight using your RMIS-assigned carrier ID (not your MC#). During registration, you’ll be prompted to provide your bank information to receive payments via ACH direct deposit.

If you need to make a change to your preferred payment method, follow the instructions on this TriumphPay support page.

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‍Paper check.
‍If you want to get paid via paper check, submit a ticket on TriumphPay’s support site.

Fill in all necessary fields on the form and include ‘Paper check payments’ as the subject line.

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‍Wire.
‍In your TriumphPay profile, you can choose ‘Wire’ as your preferred payment method.

‍Note: Wire payments have a $18 fee for each transaction, not including any fees that may be deducted by your financial institution.

First, please notify your Carrier Representative at the time detention occurs to inform them that you are entering detention. In order to be reimbursed, we require that in and out times are recorded on the POD and that you send us the POD within 48 hours of load delivery for verification.

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Please notify ap@flockfreight.com if you’re seeking reimbursement for detention fees.

You must submit a receipt within 48 hours of load delivery in order to be reimbursed for any lumper fees incurred while servicing a Flock Freight load. Receipts can be sent to documents@flockfreight.com for processing.

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Additionally, please notify ap@flockfreight.com when you’re seeking reimbursement for lumper fees.

Yes. Contact our carrier support team via phone at (855) 744-7585 or email carriersupport@flockfreight.com with the following information ready:

• Lumper company name
• Lumper amount
• Load number

Flock Freight can provide an instant Comchek to pay for a lumper fee.

Timing of payment types.‍

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If you’ve chosen:

• Standard payment: you’ll receive payment within 30 days
• QuickPay: you’ll get your payment in as little as 1 day
• Factored payments: depends on your agreement with the factoring company

Track your payment.

‍Log in to the TriumphPay app to monitor the real-time status of your payments right from your dashboard.To download the app, visit triumphpaymobileapp.com.

Yes

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You can either select QuickPay as your default payment method or choose QuickPay as a one time option for specific loads.

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By choosing QuickPay, you get paid in as little as one day for a low 2.5% fee.

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To use QuickPay, you’ll first need to sign up for TriumphPay. Find step-by-step set up instructions here.

Yes. In order to be paid for servicing a multi-stop load, you must provide a Proof of Delivery (POD) from each delivery location. It is not sufficient to only provide a POD from the final delivery location.

Please submit documentation to documents@flockfreight.com. Be sure to include your business name, MC number, and a description of the documents in the subject line.

Flock Freight will automatically email you the rate confirmation once we have confirmed you on a load.Having trouble finding your rate con? Be sure to check your “Promotions” folder (if you use Gmail) as well as your “Spam” folder, as the rate con may have landed there by accident. If you are still unable to locate your rate con, please contact your Carrier Representative to ensure we have the correct email address on file.

While Flock ships most dry van freight that fits a variety of trailer sizes, we don't ship the following goods:

• Hazmat products
• Perishable or refrigerated products

Flock offers loads for carriers with the following trailer types:

• 53' Dry van
• 48' Dry van
• 53' Refrigerated truck
• 48' Refrigerated truck
• 28' Box truck
• 26' Box truck
• 24' Box truck
• 20' Box truck
• 18' Box truck
• 9' Sprinter (on rare occasions)

Unfortunately, we don't currently work with the following equipment types:

• Flatbed
• Hotshot
• Power only
• Cargo vans
• Conestogas
• Low boys
• Step decks
• Bulk
• Gooseneck

Flock Platform users can create a carrier team, which allows multiple dispatchers to find and book loads independently of each other.If you're brand new to Flock Freight and would like to establish a team, just follow these steps:

1. Sign up to move loads with Flock Freight.
2. After you've signed up, send your Flock Freight representative or our Carrier Support team (support@flockfreight.com) a list of dispatchers you’d like to add to your carrier team. Please be sure to provide the following information for each additional user:
3. First and last name
4. Email address (Note: All users must have a unique email address)
5. Your dispatchers will receive an email to join the Flock Platform shortly.
6. From there, your entire team can search for shipments, make offers, and instantly book loads!

To join Flock Freight’s carrier network, we ask that your business meets the following requirements:

1. Safety rating must be Satisfactory or None
2. Authority active for at least 90 days
3. Meet operating status requirements for D.O.T.
4. Provide a Certificate of Insurance that meets the insurance minimum requirements below:
5. $100,000 Cargo Coverage
6. $1,000,000 Auto Liability

Visit our Sign Up page and submit your information. It only takes a minute!From there, you’ll receive an email with information on how to become an approved carrier. The next steps are:

• Click on the registration link provided in the email.
• Begin registration by providing your MC/MX# or DOT#.
• Submit an electronic W9 for payment.
• Create your carrier profile.
• Accept our terms and conditions.
• Provide certificates of insurance.
• Select your preferred payment method.

After you have finished registration, our Compliance team will immediately begin reviewing your application. Carriers can easily speak with a team representative to check on the status of their registration.

Success! Upon approval, you’ll immediately receive an email inviting you to join the Flock Platform. There, you can easily update your carrier profile, add your preferred lanes, input your truck availability, bid on available loads, and claim loads.After you place a bid, a Flock Freight Carrier Representative receives an immediate notification to follow up with you. Bidding online is the fastest way to get in touch with any of our representatives.