RESOURCES

Claims information

To file a claim, please follow the guidelines below.

Necessary documents needed to file a claim.

Original manufacturing / vendor invoice

Displays the costs associated with your company making or purchasing the product (not the selling price or market value). This will be used to verify the valued amount of the product you are claiming for.

Photos

Displaying the full extent of the incident that occurred. This will also be used to verify the packaging utilized.

Repair invoice (if applicable)

Displays the costs associated with repairing damaged merchandise.

Notes to Ensure We Win A Claim

Please make sure all freight is carefully inspected upon delivery. A lack of notation on the proof of delivery regarding any incidents, can result in a decrease in carrier liability.

Notify Flock Freight as soon as possible

Concealed damage incidents need to notified within 5 days of delivery. Concealed incidents are when a damage or shortage is not noted on the Proof of delivery

For damage claims: if goods cannot be repaired, the freight and all packaging must be retained until the conclusion of the claim. Every effort will be made to handle your claim within a timely manner.

Payment Information

Please complete payment in order for the carrier to review the claim submission. Prorated freight charges can be claimed for to recover these charges. Once the carrier provides a claim settlement to resolve the incident, please allow a period of 1-2 weeks for processing and re-distribution of the settlement.

If you have any questions please reach out to claims@flockfreight.com

Submit a claim