How Walkboard Express increased
on-time delivery by 25% with
FlockDirect®
By switching to shipping with Flock, Walkboard Express significantly increased its on-time pickup and delivery rates while avoiding thousands in fees.
Key wins
Increase in on-time delivery
25%
TL costs avoided
$600k
Damage-free loads
440+
Emissions saved
540
metric tons of CO2e
2015
Belleville, Michigan
10+
Software, moving and storage
The Headwinds.
Based in Texas, Walkboard Express is a non-asset based moving company founded in 2015 by a group of moving industry veterans with over 100 years of combined experience. They help enterprise companies like Bloomberg, Meta (formerly Facebook), and NuCompass Mobility relocate thousands of employees each year.
Walkboard Express packs individuals’ household goods into crates and metal containers, then transports them worldwide. Although household goods tend to be damage prone, the company boasts the lowest damage-claim rate in the country by using a unique packing technique.
Initially, they were working with major third-party logistics (3PL) companies to transport goods, primarily via less than truckload (LTL) and partial truckload (PTL). Zigzagging routes and transloading led to frequent delays that had real-world impacts for their customers, who would move into empty homes without their belongings. To maintain customer satisfaction, Walkboard Express provided clients with interim household necessities, lowering their overall profits.
They needed a better, more reliable shipping solution.
The Solution.
Walkboard Express came to Flock Freight looking for a better, more reliable way to ship their customers’ goods. After analyzing their typical shipment profile and network, Flock recommended our guaranteed terminal-free FlockDirect® service.
With FlockDirect®, Walkboard Express’s shipments are matched and combined with other freight going in the same direction to create a Shared Truckload. The freight stays on the same truck, with the same driver, all the way to its destination—and they only pay for the space they use.
Together, Flock has helped Walkboard Express see improved efficiencies from on-time delivery and cost savings to reduced carbon emissions. As a result, Walkboard Express is able to deliver their customers' goods by the date requested, reduce their own expenses, and provide an overall consistently better experience.
Walkboard Express' Flock Freight experience.
Improved service quality ↘
“Flock Freight is avoiding hubs and delivering shipments on time. It’s helping us provide a better quality of service to our clients, and we’re winning more business because of it.” - Rob Vespa, President of Walkboard Express
Partnership to count on ↘
“We really enjoy working with Flock Freight, and we’re glad that we can count on your team." - Leah Ellison, Vice President of Operations at Walkboard Express
Dedicated customer service ↘
"When there is an issue, somebody from Flock Freight is all over it, which is huge! With the other 3PLs we use, it’s our problem and that doesn’t work for me as a business owner. But with Flock Freight, I know somebody’s on it, so you’ve taken that off my plate." - Rob Vespa, President of Walkboard Express
