YayPay FAQ
Contact ar@flockfreight.com and we will send your custom statement link to you.
To view an invoice simply click the invoice hyperlink. A new window will open with the invoice copy.
You may download your full customer statement to PDF or Excel. Simply click the link the “Download Statement PDF” hyperlink. The drop down arrow can be used to select an Excel version.
- Select the invoices you wish to pay today and a menu will appear with a few options.
- Click "Pay"
- This will launch a pop up modal
- Select between "Credit Card" or "ACH"
- Follow the prompts on the following screen to enter your billing information and confirm payment.
Visa, Mastercard and AMEX
Yes! Upon check out, select the option “Save payment account (optional)”. This will save your data so that it’s easily accessible for the next payment.
At any time, you can go to the Payments section, select either the credit card or ACH icons and choose “manage accounts”. Here you will see all saved payment options and add, edit or delete them.
- Go to payments
- Auto-Pay
- Select Total Due
- Choose one of the options below:
- Invoice load date; payment will be processed upon invoice creation date.
- Invoice due date; payment will be processed upon invoice due date.
- From there you should follow the same prompts to make a payment online by selecting either the credit card or ACH icon.
You can simply make a payment on the account for your shipment.
- Go to Payments
- Pay on Account
- Enter the deposit amount provided to your by your Sales team member
- Under payment reason or description be sure to reference either your PO or the Flock quote ID.
- From there you should follow the same prompts to make a payment online by selecting either the credit card or ACH icon.
Your entire account history is visible under the “Closed Invoices” tab of your statement
Under the “Payment” section, you will find all payments posted to your account. In the Invoice# column, you will find where the payment was applied. Any credit memos provided on your account will also be visible here.
On the right side of the screen there is a contacts section. There, you will find a button that says "Add Contact." Clicking that button will launch a modal that contains a form to add the new contact.
Business changes, we understand. You can easily modify or delete contact information on the portal.
Your Flock Freight accounts receivable representative will be listed under the “From” section on the header.
- Customers should select the invoice that requires a dispute.
- Click on the button with the triangle and exclamation mark
A new pop-up window will appear. Select “Open line item dispute”
Select the specific line item that is in dispute. Select “Add Code”
Customer can select a dispute code and should enter a detailed reason or description of why the feel the charge is not valid.
Invoice will now show in dispute.
Disputes are easily visible on account with the caution triangle. Further detail on the dispute can be viewed by clicking the manage dispute button.
